At Sim Surge, we believe that owning a racing simulator should be effortless, reliable, and fully supported from day one. Whether you’ve purchased a turnkey system, operate a commercial setup, or simply want expert help with your existing hardware, our technical team is here to keep you on track.

We offer three levels of support:

• Technical Support Help when you need it

• Race Control Our ongoing support subscription

• Surge Academy Professional one to one coaching to improve your driving

Technical Support

Expert help whenever you need it

Our technical support service is designed to assist all Sim Surge customers with setup, troubleshooting, and performance optimization. Whether you’re encountering software issues, hardware configuration problems, or general sim related questions, our team is on hand to help.

Support includes:

• Initial setup assistance

• Troubleshooting for PC, wheelbases, pedals, monitors, motion systems and peripherals

• Simulator health checks

• Software support (iRacing, Assetto Corsa, ACC, rFactor 2, F1, Le mans ultimate, etc.)

• Graphics & performance optimisation

• Advice on upgrades and system expansion

Whether you’re a beginner or an experienced sim racer, we make sure your equipment performs at its best so you can focus on driving.

Race Control Annual Support Packages

Race Control is your dedicated pit crew for the year. Our membership provides priority access to our technical team, ensuring your simulator stays reliable, fast, and race-ready.

What’s included in Race Control:

• Priority support response

• Remote diagnostics and troubleshooting

• System performance optimisation

• Software updates & configuration

• Setup help for new peripherals

• Guided assistance for esports events or important race nights

• Advice on maintenance, upgrades, and best practices

Pricing:

12 Months: £299

24 Months: £549

Race Control gives you complete peace of mind perfect for serious sim racers, busy professionals, and commercial operators who need maximum uptime.

Need help? We’re here.

Whether you’re troubleshooting, upgrading, or improving your driving, Sim Surge offers complete support for every level of racer.